Terms of service

B2B

The following terms and conditions are deemed to have been agreed between the seller and the buyer.

Article 1: Concept of goods
The terms goods are hereinafter understood to mean: all products that belong to the seller's normal range.

Article 2: Orders
2.1. The buyer places the order. Only the order form signed by the seller binds the seller.
The execution of the agreement will take place in accordance with the general ordering and sales conditions. By the fact of the order by the customer, he agrees to these conditions. This to the exclusion of the customer's (buyer's) own conditions, even if these are communicated afterwards.
As predicted, the agreement is only concluded after written confirmation by the seller. A start of execution counts as confirmation, unless it has been made with reservation.
2.2.The person or company placing the order is regarded as the principal - customer and guarantees the payment of the invoice, even if the latter has to be drawn up and sent to a third party.
2.3. Any cancellation of the order must be made in writing and well before delivery takes place.
A cancellation is only valid after written acceptance by the seller. Without written acceptance, the sales agreement must be performed.
In case of an accepted cancellation, the customer owes a flat-rate fee of 50 percent, calculated on the price of the total order. This fee covers the fixed and variable costs associated with a cancellation. In the event of special orders or orders outside of stock, the customer owes a compensation in the event of cancellation that is fixed at 75% of the agreed sales price of the ordered goods, without prejudice to the right of Become Official BV to claim multiple damage and to pay compensation for it. to progress.

2.4. Changes and / or adjustments to previously placed and confirmed orders, either before delivery or after delivery, must go through the same process, in the sense that these adjustments / changes must also be confirmed by the seller. Only after confirmation is the seller bound. This also applies to repeat orders.
2.5 Become Offical BV is completely free in the choice of suppliers and third parties that Become Official works with in order to implement the agreement.

Artikel 3: Description of the goods to be delivered.
The goods are delivered as specified in the order form or on the front of the invoice.

Article 4: The price
4.1 The price is as stated on the order, delivery note and / or invoice, unless the seller is forced to adapt it to the evolution of the fixed and / or variable costs as a result of changes in the structure of (raw materials, wages, energy ...). Any price revision will be made on income the legally permitted standards.
In this case, the new price applies as stated on the front of the invoice.
4.2 The price is exclusive of VAT (unless stated otherwise)
4.3 The price is exclusive of delivery, transport and insurance costs. (unless otherwise stated)
Article 5: The delivery times
5.1 The goods are delivered within the period stated on the order form, taking into account the usual tolerance specific to the nature of the industry or trade.
If the buyer has to collect the goods and is in default, a storage fee may be charged. The buyer now bears the risk.
5.2 The exact delivery times or dates stated are, however, only provided by way of information. The term does not imply any obligation of result for the seller and is therefore not strictly binding, unless this was expressly agreed between the parties and stated so explicitly on the front of the order form. Delays in implementation can never give rise to a fine, compensation or dissolution of the agreement to the detriment of the seller.
Any “fait du prince” or case of force majeure releases the seller from any liability, including late delivery by the seller's supplier.
However, if the delay is due to an error on the part of the seller, the above mentioned reservation does not apply.
5.3 The goods always travel at the risk of the buyer.

Article 6: Control
6.1 The buyer should immediately receive and inspect the goods. No complaints will be considered after eight days after delivery or after handling it.
6.2 Hidden defects can only give rise to compensation if they have been detected with due speed and are submitted within eight days and the goods have not been processed in the meantime.

Article 7: Transfer of ownership
7.1 The delivered goods remain the property of the seller until full payment of principal, costs and interest.
7.2 The delivery takes place at the risk of the buyer, who must insure himself against possible damage.

7.3 The buyer will notify the seller if the goods are placed in a space that is rented by the buyer and, if necessary, disclose the identity and place of residence of the lessor.

Article 8: The payment methods
8.1 Unless otherwise stated on the invoice, the price is payable in cash upon receipt of the goods, without prejudice to the seller's right to request an advance on the order or order confirmation. In the absence of any statement to the contrary, the goods will be delivered to the seller's registered office and the price must therefore be paid there.
Even if it has been agreed that the goods will be delivered on site, the price will remain payable in cash at MARKE at the seller's registered office.
8.2 In the event that an order is delivered in several times, for whatever reason, at least the price of the goods then delivered must be paid immediately with each delivery. In other words, the buyer cannot decide in that case to proceed from payment only once the order has been delivered in full.
8.3 In the event of non-payment or late payment, the price will be increased by a compensation of 10 percent, which corresponds to the nuisance that the seller undergoes in this way, and the administrative costs incurred in this regard. In addition, an interest is payable that amounts to 12 percent per year. These increases are due without any notice being required. The default interest is calculated on the month commenced.
8.4 Non-payment on the due date of a single invoice makes the balance due on all other, even non-due invoices, immediately due and payable by operation of law.
8.5 Likewise, in the event of full or partial late payment, the compensation and interests as stated under 8.3. due.
8.6 All collection, reminder and prosecution costs are at the expense of the customer, without prejudice to the provisions of art. 8.3.
8.7 Drawing and / or accepting bills of exchange or other negotiable documents does not imply novation and does not constitute a deviation from the terms and conditions of sale.
8.8 Without prejudice to the provisions of Article 6.1. In case of dispute, the invoice must be protested within eight days of receipt.

Article 9: Guarantees
If the seller's confidence in the buyer's creditworthiness is shaken by acts of judicial execution against the buyer and / or demonstrable other events that call into question and / or make impossible the confidence in the proper execution of the obligations entered into by the buyer , the seller reserves the right to demand suitable guarantees from the buyer. If the buyer refuses to comply, the seller reserves the right to cancel the entire order or part of the cancellation, even if the goods have already been shipped in whole or in part. In such a case, the amount referred to in Article 8.2 will be owed by way of compensation and any costs cf. art. 8.5. at the expense of the buyer.

Article 10: Right of retention
It is expressly agreed between the parties that all goods of the buyer that are in the warehouses and workshops of the seller can be retained by the seller in order to further guarantee the payment of the manufacturing fee due for goods already returned.


Article 11: Dispute settlement
11.1 In the event of a dispute, the courts of the judicial district in Kortrijk are exclusively competent.
11.2 All costs mentioned in art. 8.5., As well as the attorneys' fees, will be recovered from the purchaser if the latter is found to be in the wrong.
11.3 Only Belgian law is applicable.

 

B2C

Intro & identity

These general terms and conditions apply to all transactions concluded online with Become official BV, registered in the register of legal entities under number 0737.938.980 (VAT BE 0737.938.980), located at Torkonjestraat 31, 8510 Marke, Belgium.

Please read it carefully before placing an order. All agreements are subject to and interpreted in accordance with Belgian law. In addition, all disputes between us are settled exclusively by the Belgian courts. Nothing in these terms and conditions will be deemed to affect your legal rights.

By using this website you agree to these terms and conditions. All transactions with Become official BV. are subject to these terms and conditions. As a result, the customer is fully aware of the fact that his agreement on the content of these terms and conditions does not require signing of this document, insofar as the customer wishes to order online the products presented in the context of the shopping website. The customer may save or print these terms and conditions, given that, both include backup or edit, and this document is thus under his sole responsibility. Become BV can change these general terms and conditions at any time on its website. However, current contracts apply to the terms and conditions at the time of the close of the sale. It is therefore advisable to regularly refer to the latest version of the general terms and conditions which are permanently available on the website.

Definition

"The company", "we" or "us / our" always refers to Become official BV. "The customer / consumer" refers to a physical or legal person who acquires or uses for a non-professional purpose, products or services presented on the website. As a consumer, the customer has specific rights, which would be denied in the event that the products or services obtained through the website actually relate to his professional activity.

"Professional" always refers to anyone who does not meet the above definition of consumer. Any reference to the website implies a reference to all URLs owned by Become official BV.

Prices

All product prices are quoted in euros, inclusive of all taxes (at the prevailing rate, unless clearly stated otherwise), exclusive of shipping costs. The shipping costs are borne by the customer (unless special conditions apply as indicated on the website).

Become Official BV reserves the right to change prices at any time. However, Become Official BV must apply the prices displayed at the time of your order.

Orders

Your purchase is final as soon as the payment is confirmed. The purchase agreement is concluded in the language of the website when you make the payment. To purchase a product, you must first add the product to your shopping cart. If you have added the desired products to your shopping cart, you can enter your contact details, billing information and delivery information. You can then choose a payment method and then make the payment. When the payment has been made, you will get a page where your order number is visible. From this moment on your purchase is final. The purchase agreement is concluded in the language of the website when you make the payment.

We accept orders via online transactions (secure server). Please read the "Payments" section for further information on this. All credit and debit card transactions are subject to validation checks and approval by the card issuer. We accept Visa, PayPal, MasterCard, Maestro, Bancontact / Mister Cash, Belfius Direct Net, KBC / CBC, online ING Homepay. If the issuer of your card refuses to agree to your payment to us, we cannot be held responsible for delays in delivery or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed. Please note: minors (under 18 years of age) may not purchase unless they have parental or guardian consent.

If we are unable to deliver your products due to a stock error, stock shortage or any other unforeseen circumstance, your order will be canceled and we will notify you. Then follows the refund of the canceled products (s)

Delivery

Ordered products are delivered as soon as possible in accordance with the requested delivery method. All delivery charges are subject to change without notice. We make every effort to ensure that you receive your order within the estimated delivery time. The maximum delivery period is 30 days from the day after your order. All goods are delivered subject to their availability. Promotions always run during the specified period or while stocks last.

If we are unable to deliver your goods within 30 days, we will notify you as soon as possible and inform you of the expected delivery date. If we are unable to deliver your products due to a stock error, stock shortage or any other unforeseen circumstance, your order will be canceled and we will notify you. Then follows the refund of the canceled products (s). If we are unable to deliver the goods within 30 days, you can cancel the undelivered order. You will then receive a full refund of the item or items concerned

If the goods delivered by us were damaged during transport, do not correspond with the items stated on the delivery note or do not correspond with the items you ordered, you must report this and return the items to us within 14 days. calendar days after their receipt. If we do not receive such notice, the customer will be deemed to have accepted the items as being satisfactory. We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items that are shown not to have been received by the customer.

IMPORTANT:

If the customer is not present during the delivery of the package and does not collect his / her package at the post office within 15 days, the package will be returned to Become official BV. If this is the case, Become official BV will only return the package to the customer when the package is received in exchange from BPost (or refunded by BPost if it is lost), and the shipping costs of the second shipment will be charged to the customer , even if the Post did not leave a notice of delivery

Custom duties

When your ordered products are delivered to a country other than Belgium, you are considered the authorized importer and as such you must respect the laws and regulations of the country in which you receive the goods. You may be subject to charges or duties before the goods arrive in your country. Any additional customs charges are your responsibility. Become BV has no control over these costs and does not know the amount. Customs policy differs per country. For more information, please contact your local customs department.

Returns

We want you to be completely satisfied with every purchase from Become official and strive to offer you excellent quality, value for money and excellent service at all times. If you wish to return an item, please fill in the return form that you can download here

We ask you to return the products in unused, undamaged and complete condition (including all accessories), in their original & undamaged packaging, with the label and with a copy of the delivery note. So feel free to view the delivered product as you would in the store. For example: take a t-shirt out of the box and look at it from all sides, try it on indoors, but don't take it for a walk outside. Is your product no longer in its original condition or in its original packaging? Then you will receive part of the original purchase amount, depending on the condition of the product.

You can return all products purchased via the webshop, with the exception of clothing / accessories with stains *, soldered or personalized products, i.e. products that are tailored to the customer. For example, personalized t-shirts, sweaters, bathing suits, swimming shorts, etc. (read: with name and / or personalized message) cannot be returned. For your own hygiene, we cannot return worn swimming equipment.

* Is there a stain or default on an item upon receipt of your package. Please let us know as soon as possible.

Return your order:

- Fill in the withdrawal form and put it with your package that you want to return:

Become official BV
Torkonjestraat 31
8510 Mark

- The refund of the purchase amount is made within 14 days after receipt of your package. This is done on the credit or bank card with which you paid for the order. Become official is not responsible for the loss of your package on the way.

When you send your return, always keep your Track & Trace proof until your return has been processed!

Guarantee

All products are warranted against defects as a result of manufacturing or material defects. The warranty lasts 24 months from the date of the initial invoice (unless stated otherwise). Defects caused by accident, negligence or misuse are not covered by the warranty.

To make a warranty claim, you must return the item, along with the completed return slip and a copy of the original packing slip, to our head office:

Become official BV 
Tav Gaëlle Codron 
Torkonjestraat 31 
8510 Marke 
Belgium 

If you have received a product in damaged condition, please notify us first. You can contact us via hello@becomeshop.be. We look at how we can offer a solution and will ask you to return the item. The return costs will in this case be refunded (according to the standard postal rates). Send the damaged product, together with the return form and a description of the damage, with sufficient postage to our return address. Also add your account number so that we can make the refund. All items must be returned to us in a neat and orderly condition, so that we can help you as quickly as possible.

Products

All products are sold alone unless stated otherwise and are not always available at every point of sale. We make every effort to ensure that the colors and product information on the website correspond as closely as possible to those of the actual product. Due to technical limitations, certain colors and information may differ from reality in exceptional cases.

Regulations regarding distance selling / right of withdrawal

In accordance with distance selling regulations, you have the right to cancel / return any order placed through the website within 14 calendar days from the day after the delivery date. You will then be refunded as soon as possible, this does not apply to items that have been personalized or made according to your instructions.

To cancel an item, you can send us an e-mail at hello@becomeshop.be in which you inform us of your customer number and the number of the order. You must take reasonable care of the items and keep all original packaging, and you may not use the items. All items will be returned at your expense. When it concerns damaged or incorrect items, we will refund the costs upon receipt of the items. If we receive the items in unused condition and in their original packaging with all accessories, you will receive a refund within 30 days of your cancellation notice.

 

RIGHT OF WITHDRAWAL

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the last good.

To exercise the right of withdrawal, you must contact us Become official BV, Torkonjestraat 31, tel: +32 472 33 36 43, hello@becomeshop.be by means of an unambiguous statement (e.g. in writing by post, fax or e-mail) on the notify you of your decision to withdraw from the contract. To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. You can always use the enclosed standard withdrawal form, but this is not mandatory.
 

To meet the withdrawal deadline, send the notification regarding your decision to exercise the right of withdrawal before the right of withdrawal expires.

Effects of Withdrawal

If you cancel the contract, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the contract, back from us.

We may withhold the refund until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

Download the withdrawal form here.

Force of the majority

We are not responsible for any breach of our obligations if this is the result of or caused by employment disputes or any other circumstances beyond the Company's reasonable control, such as acts of God, riots and disturbances, flooding, fire, strike, lock-out, difficulty finding transportation and the passing of laws. If due to such circumstances it becomes impossible for the company to deliver the ordered items in whole or in part within a reasonable period of time, the liability of Become official BV is limited to the value of the undelivered items, plus any associated delivery costs.

Content, prices and printing errors

Any information contained on our website or read on any of the Company's printed materials is not considered coercive or recognized as best practice. It should only be considered as useful additional advice to other recognized guidelines of practice. All information on our website is regularly updated.

We check prices and specifications to the best of our ability. While we make every effort to ensure that they are correct, we cannot accept responsibility for errors and omissions. We reserve the right to change our prices and specifications without notice.

Ownership of goods

All articles delivered to the customer remain the property of Become official BV until we have received payment of all amounts due for the articles concerned.

Questions or complaints

All questions, complaints or comments can be sent to our customer service via hello@becomeshop.be We make every effort to deal with your complaint within 2 working days of receipt. If we cannot resolve your complaint immediately, we will notify you of the likely timeframe and will keep you informed of any investigation.

1. All agreements we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law and in case of disputes, only the competent Belgian courts are competent. If, for reasons of international law, a different law nevertheless applies, the interpretation of the current general terms and conditions will primarily refer to the Belgian Market Practices and Consumer Protection Act.

2. Consumer ombuds service of the FPS Economy authorized to receive any request for out-of-court settlement of consumer disputes. This in turn will either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link https://www.consumerombudsman.be/en

3. In case of disputes of a cross-border nature, you can also appeal to the Online Dispute Resolution platform of the European Union via this link: http: //ec.europa.eu/odr

4. Website security

We make every effort to protect the safety of the users of our online ordering service as much as possible. We use SSL (secure socket layer) technology to secure your data during all sales transactions with us. All information you provide is fully encrypted so that third parties cannot read it. For Netscape, click the "security icon" at the bottom of the toolbar and verify that SSL2 and SSL3 are checked. For Internet Explorer, go to View, Menu, Internet Options, then click 'Advanced'. Check whether SSL2 and SSL3 are checked. Your browser will then confirm that you are working in a safe environment: an icon with a closed padlock or the image of a key will appear on the bar at the bottom of your screen.

Copyright

The content of this website and other publications of Become official BV are owned or licensed by Become official BV or used with the permission of the owner. Reproduction is strictly prohibited unless with permission. 

Reviews

These rules describe the conditions for submitting or using customer reviews on our website. The rules supplement the terms and conditions of use of our website and our privacy policy and apply to all users of our website.

These rules describe the conditions for submitting or using customer reviews on our website. The rules supplement the terms and conditions of use of our website and our privacy policy and apply to all users of our website.

Guidelines

These rules describe the conditions for submitting or using customer reviews on our website. The rules are in addition to the terms of use of our website and our privacy policy and apply to all users of our website:

Your review shoud:

- Express your honest opinion, whether it is positive or negative;
- Be correct with regard to the stated facts;
- Be relevant (focus on specific properties of a product and your experience with it);

However, it is not allowed that:

  • Your review is obscene, insipid, offensive, or hateful
  • Your assessment defames or provokes others; you impersonate someone else or provide a false identity
  • You provide the name, contact details or other personal data of another person
  • Your review contains publicity or promotional material or links to other websites
  • Your review contains material that was created by someone else or that infringes someone else's rights
  • Your review includes details about pricing or availability
  • You comment on another customer review

These guidelines apply to every customer review and must be followed in letter and spirit. We determine, in our sole discretion, whether a customer review violates these guidelines.

How can Become official BV use your assessment?

You retain the copyright of any customer review you submit on our website.

But when you submit a review:

  • You grant us the right to freely use, adapt, modify, reproduce, publish and distribute the content of your customer review. This permission is free of charge and perpetual and may be sublicensed to third parties, if we decide in our sole discretion
  • Please assure us that you have written the review yourself, that it has not been copied in whole or in large part from other material, and that it does not violate the above guidelines
  • You waive any moral or similar rights you might have in your customer review, to the extent permitted by law

The rights you grant us in relation to any customer review you post on our website imply (without limitation) that we are free to publish this review in whole or in part, even if you change your mind and request us to delete them; as well as to delete or edit your review, even if it does not violate our guidelines; and to use them in connection with the promotion or announcement of products and services on our website.

Violation of our rules and guidelines

We reserve the right, in our sole discretion, to refuse, remove or amend a customer review if we believe it violates these rules. We expressly disclaim our liability for any loss or damage arising from the use of the customer reviews by any person in violation of these rules.

When we believe that a violation of these rules has occurred, we may take whatever action we deem appropriate in our sole discretion. Any failure to comply with these rules is a material violation of the terms of use that allow you to use our website, and could lead to any or all of these actions:

  • Immediate, temporary or permanent withdrawal of your right to use our website
  • Immediate, temporary or permanent removal of customer reviews you have already submitted on our website
  • Warning to your address
  • Legal action against you for reimbursement of all costs (including but not limited to our reasonable administrative and legal costs) arising from the violation;
  • Further legal action against you; and
  • Transfer this information to law enforcement authorities if we reasonably consider it necessary or are required by law to do so

We disclaim any responsibility for action we take in response to any violation of these rules. The measures are not limited to the above list and we are free to take any other measures we consider reasonably appropriate

Our responsibility

Customer reviews or other material displayed on our website is provided without any warranties, conditions or warranties as to its accuracy. To the extent permitted by law, we, the other members of our group of companies and third parties associated with us, expressly reject

  • All provisions, warranties, and other conditions that may otherwise be inherited by law, custom or equity law.
  • Any liability for loss or damage, direct or indirect, incurred by a user in connection with our website or any material posted on it, including (but not limited to) loss of income, profit, data or customers.
  • Nothing in these Rules prevents any claim against us for loss or damage suffered by you as a result of our non-compliance with these Rules, and nothing in these Rules excludes our liability in the event of death or personal injury resulting our negligence, nor our liability for fraudulent representation or misrepresentation of any fundamental element, nor any other liability which cannot be excluded or limited under applicable law..

If you wish to make a complaint about a customer review on our website, please send an email to hello@becomeshop.be

Contact details:

Become official BV
T.a.v Gaëlle Codron 
Torkonjestraat 31
8510 Marke
Belgium

Tel: +32 472 33 36 43 

Registered office:

Become official BV
T.a.v Gaëlle Codron 
Torkonjestraat 31
8510 Marke
Belgium

Tel: +32 472 33 36 43 

Registered in de Kruispuntbank der Ondernemingen under the following number 0737.938.980 .

ING account number: BE42363194690154