We want you to be completely satisfied with every purchase from Become official and strive to offer you excellent quality, value for money and excellent service at all times. If you wish to return an item, please fill in the return form that you can download here and return it to us withing 14 calendar days.
We ask you to return the products in unused, undamaged and complete condition (including all accessories), in their original & undamaged packaging, with the label and with a copy of the delivery note. So feel free to view the delivered product as you would in the store. For example: take a t-shirt out of the box and look at it from all sides, try it on indoors, but do not take it for a walk outside. Is your product no longer in its original condition or in its original packaging? Then, depending on the condition of the product, you will receive part of the original purchase amount.
You can return all products purchased via the webshop, with the exception of clothing / accessories with stains *, soldered or personalized products, i.e. products that are tailored to the customer. For example, personalized t-shirts, sweaters, bathing suits, swimming shorts, etc. (read: with name and / or personalized message) cannot be returned. For your own hygiene, we cannot take back worn swimming equipment.
Return your order:
- Fill in the cancellation form that you have downloaded from our website and put it with the package you want to return.
- You return your package at your own expense, unless it concerns an incorrect delivery and / or damaged article, in which case you can contact us at firstname.lastname@example.org. Returns can be sent to the following address:
Become official BV
The purchase amount will be refunded within 14 days of receipt of your package. This is done on the credit or bank card with which you paid for the order. Become official is not responsible for the loss of your package on the way.
When you send your return, always keep your Track & Trace proof until your return has been processed!
Can't find an answer to your question right away? You can always contact us via email@example.com